Return & Exchange Policy
Return and Exchange Window
You have 30 days from the date of delivery to request a return for an exchange or to report an issue with your order. To be eligible, your item must be in the same condition that you received it: unworn, unwashed, and in its original packaging.
Exchanges & Refunds
While we do not offer cash refunds, we fully support returns for exchanges. All sales are final; however, we are 100% committed to ensuring you receive the correct order in perfect condition. We accept returns for both defective and non-defective items (such as sizing issues) for an exchange of the same or equal value item.
Missing, Incorrect, or Sizing Issues
If you received the wrong item, are missing an item, or need a different size, please contact us at info@sps-creations.com within 30 days.
- Return Method: By Mail.
- Return Label: We will provide a free downloadable return shipping label and instructions.
- Restocking Fee: $0.00.
Damages and Transit Issues
Please inspect your order immediately upon arrival. If the item is defective or damaged, contact us within 30 days so we can evaluate the issue and make it right.
Note: Your package includes $100 insurance coverage via USPS. For items damaged specifically during transit by the carrier, you will be responsible for filing a claim with USPS.
How to Complete an Exchange
Once your return is received and inspected, we will process your exchange and ship the replacement item to you. If the requested item is out of stock, we will contact you to choose an alternative item of equal value.
